Yaya Massage Berlin – Policy & Terms of Service

1. Introduction

Welcome to Yaya Massage Berlin. We are dedicated to providing professional and high-quality massage services in a relaxing and safe environment. To ensure the best experience for our clients and maintain a smooth operation, we kindly ask you to review and adhere to our policies outlined below.

2. Appointments & Booking

• Appointments can be made via phone, our website, or in person at our location.

• We recommend booking in advance to secure your preferred time and therapist.

• Walk-in clients are welcome but subject to availability.

• A confirmation will be sent upon successful booking.

Cancellation & Rescheduling

• Cancellations or rescheduling must be made at least 24 hours before the appointment.

• Late cancellations (less than 12 hours before) may be subject to a 50% cancellation fee.

• No-shows will be charged the full amount of the scheduled service.

3. Arrival & Late Policy

• Please arrive at least 10 minutes before your appointment to ensure a relaxed start.

• If you arrive late, your session may be shortened to avoid delays for the next client.

• If you are more than 15 minutes late, we reserve the right to cancel or reschedule your appointment, subject to availability.

4. Payment & Pricing

• We accept cash, online payments.

• All prices are listed in Euros (€) and include VAT.

• Prices are subject to change without prior notice, but existing bookings will be honored at the confirmed rate.

5. Health & Safety

• Please inform your therapist of any medical conditions, allergies, injuries, or pregnancy before your session.

• If you have a contagious illness, please reschedule your appointment for the safety of staff and other clients.

• We reserve the right to refuse service if a massage is deemed unsafe for your health condition.

6. Code of Conduct

• We provide professional and strictly non-sexual massage services. Any inappropriate behavior, harassment, or misconduct will result in immediate termination of the session without a refund, and authorities may be contacted.

• Please maintain personal hygiene and avoid strong fragrances.

• Respectful communication and behavior towards our staff and other clients are expected at all times.

7. Gift Cards & Vouchers

• Gift cards and vouchers are available for purchase and are valid for one year from the date of issue.

• They are non-refundable and cannot be exchanged for cash.

• Lost or stolen vouchers cannot be replaced.

8. Refunds & Complaints

• We do not offer refunds for completed services. If you are dissatisfied, please inform the management immediately so we can address your concerns.

• If you experience an issue with a pre-paid session, please contact us within 48 hours for resolution.

9. Privacy Policy

• We respect your privacy and comply with GDPR regulations.

• Your personal information will be used only for booking, payment processing, and service improvement purposes.

• We do not share client data with third parties without consent.

10. Contact Information

Yaya Massage Berlin

📍 Address:

BoxHagenerStraße 36, 10245

📞 Phone: 01733113739

📧 Email: yayamassageberlin@gmail.com

Thank you for choosing Yaya Massage Berlin. We look forward to providing you with a relaxing and rejuvenating experience!